Return & Exchange & Refund
Return & Exchange
If your order contains printing errors or defective goods, we will, of course, take back the product and refund your money or send you a new product.
We also promise:
Even when there is nothing wrong with the product, you can return it within 30 days after ordering, but you must afford the return shipping fee. You can also
- exchange it if you don’t like the product,
- receive a coupon for your next order,
- have the product cost refunded.
Please contact us if one of these reasons should apply to you.
Please note, for the masks items, they are all customized after the order placed and they are unable to return or exchange.
Please contact us if one of these reasons should apply to you.
To help us keep our promise – we ask you to do a couple of things...
1. Don’t make a large order until you have made some kind of test!
If you are a little unsure about sizes, colors, cuts, or printing techniques – submit a test order before making the big purchase! If returning more than 3 items, there will be a 20% restocking fee as well.
2. Check your order’s e-mail confirmation immediately!
If you see any mistake or have picked the wrong design, follow the link in the order confirmation e-mail and cancel the order immediately. Registered users can view their previous orders, edit them, and re-order certain items.
3. Order as soon as possible if you need your order for a specific date.
We are fast, but we cannot guarantee that your order will arrive at your door the very next day. Sometimes there can be delays due to design errors or stock issues. We cannot accept a shirt being a day late for your grandmother’s birthday as a reason for return.
Refund
The amount of time it takes for a refund to return depends solely on the bank or card issuer. Some banks/card issuers finalize refunds within 2-5 business days, while others may wait until the end of the statement month to display and process refunds. If the refund seems to be taking more than one week, you can also contact your bank or card issuer to ask about their usual timeframes.